Handling Orders

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How much time is taken up by answering customer questions on the progress of their order?

You could have a section of your site that is accessible only to customers that shows, after input of the order reference, the current status of their order. You would tell customers of this facility when you confirmed their order and suggest that they look first at the site before calling you to ascertain progress.

This would save, not only the time taken to answer the question, but also the much greater time lost as an employee drops one task, searches for the required information, replies to the query then tries to resume the original task.

In otherwords, you provide your customers with a better service at a lower cost.

iimco can help you set up such a system for your web site